Support & Community Your success is our success.

Our goal is simple: Customer Success. Ensuring we meet and exceed our customer’s business and technical goals is our top priority. That’s why we have a group of dedicated professionals whose mission in life is to guarantee your success. Rest assured, we will be with you through every step of the way.

Support

Dedicated to our customers’ success, delivering superior support.

Rocana offers extensive, world class technical support with exceptional service. Rocana Ops includes essential support services with 24/7 technical assistance, direct access into Engineering, dedicated proactive support resources, critical product updates, guaranteed response updates and direct access to our support portal.

Submit a Ticket

Call

Please call us for support on:
1 (844) 646-3899

Email

Community

Connection. Collaboration. Content.

The Rocana Community portal is a place for you to connect with the Rocana user community to share ideas, post questions, and gain access to our knowledge base. We are committed to creating an open community driven by collaboration. We strive for the best possible customer experience and constantly examine the feedback to ensure we are delivering the value to meet our Customer’s needs.

Forums

Ideas

Knowledge Base

Customer Success

Passion for customer service excellence

At Rocana, customers are our top priority, and our dedicated customer success team is fiercely devoted to advocating for our customers and ensuring their continued success. We are proud to be named a winner in Omni-Channel Customer Experience by the Frost & Sullivan Customer Service Excellence Recognition Program 2016.