Dedicated to our customers’ success, delivering superior support.
Rocana offers extensive, world class technical support with exceptional service. Rocana Ops includes essential support services with 24/7 technical assistance, direct access into Engineering, dedicated proactive support resources, critical product updates, guaranteed response updates and direct access to our support portal.
Connection. Collaboration. Content.
The Rocana Community portal is a place for you to connect with the Rocana user community to share ideas, post questions, and gain access to our knowledge base. We are committed to creating an open community driven by collaboration. We strive for the best possible customer experience and constantly examine the feedback to ensure we are delivering the value to meet our Customer’s needs.
Passion for customer service excellence
At Rocana, customers are our top priority, and our dedicated customer success team is fiercely devoted to advocating for our customers and ensuring their continued success. We are proud to be named a winner in Omni-Channel Customer Experience by the Frost & Sullivan Customer Service Excellence Recognition Program 2016.