Solution Areas Total Operational Visibility Means Better Business Results

With technology powering virtually everything in a modern organization, total operational visibility gives IT technologists the power to make everything better. From reducing costs and risks to increasing revenue through improved customer experiences, a central event data warehouse powered by Rocana Ops empowers CIOs and technologists to lead their business.

Digital Transformation

Leading digital companies are experts at maximizing customer experiences and minimizing costs. Competitors lacking the leader’s technical advantages are desperate to catch up. Those that succeed will have undergone a digital transformation. It can be a scary journey full of unknowns – but not with Rocana Ops. That’s because Rocana Ops enables CIOs and technologists to always be aware of what’s happening everywhere in their IT environment, at every stage in their digital transformation.

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IT Operations Monitoring and Management

If customers are having a bad experience, you need to know instantly what happened and why to take appropriate action. Rocana Ops ensures your IT team doesn’t miss a thing by enabling them to create alerts on any critical expected or unexpected condition – or set of conditions – anywhere in your technology stacks. You can even automate fully customizable reactions to emerging conditions, such as opening a support ticket in ServiceNow or provisioning additional capacity on Amazon Web Services.

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Cloud / Agile IT

Technologists want to move fast – which is why they are embracing IaaS, PaaS, and SaaS platforms. However, moving to tomorrow’s technology is hard when you still run the business on yesterday’s technology. Let Rocana Ops be your bridge to the cloud. With Rocana Ops, you can monitor complex hybrid technology stacks with ease. Rocana Ops also accelerates your transition to the cloud by providing the full stack event and metric data that your agile development and operations practitioners demand.

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Operational Efficiency

Everything counts in large amounts. That’s why leading digital companies relentlessly look for ways to achieve even the tiniest operational efficiencies: Aggregated, they free up significant budget and resources that can be put to more strategic uses. By providing total operational visibility, Rocana Ops gives CIOs and technologists the information they need to fully optimize CAPEX and license utilization, minimize problem determination costs, and drive other efficiencies across their entire operations.

Security

Leading digital companies know they need more than 90 days of IT operations data to spot intruders. That’s because cyber hackers routinely attack using Advanced Persistent Threats, slowly staged over many months to avoid detection. Rocana Ops enables CIOs to help CSOs win the war against these attacks by providing them with curated data feeds – going back as far as needed – that security teams can use with the SIEM tools of their choice to identify threats.

Compliance

Leading digital companies don’t make regulatory and process compliance auditing an afterthought. Rather, it’s built into their operations monitoring enabling them to quickly answer any “Who, When, Where, and What” question. Now, with Rocana Ops, any enterprise can have that same IT operations auditing capability. Rocana Ops’ limitless Search capability lets enterprises keep all audit records online searchable for as long as required, so that they can answer any time sensitive compliance questions fast.

Customer Experience

Losing customers is easy. Often, it takes just one bad experience. That’s why leading digital companies are hyper focused on accurately monitoring and optimizing end user experiences. Rocana Ops gives technologists that same capability. By enabling capture and analysis of all operational data behind every customer interaction – from APM metrics to 3rd party payment event records – combined with built-in anomaly detection that automatically identifies emerging issues, Rocana Ops helps technologists keep customers coming back for more.

Internet of Things

Robots. Drones. Self driving cars. Sensors everywhere. The business opportunities are endless. However, seizing those opportunities means figuring out how to reliably capture and monitor TBs/day of operational data from countless intelligent connected devices in real time. Technologists could allocate their precious time to solving that problem themselves… A better plan is to let Rocana Ops do the work. That way, technologists can focus on what they’d rather be doing – building the cool stuff.

  • Rocana has built a platform that can handle very large volumes of operations data, a capability that sets it apart from competitors and should appeal to large enterprises… In delivering automation capabilities relatively early compared with rivals, Rocana can lead the way in demonstrating how automation can improve performance for businesses.Nancy Gohring, 451 Research Senior Analyst
  • Today’s CIOs and IT leaders are increasingly responsible for driving business outcomes in a world of ever increasing data volumes and data sources. Rocana was selected for the Ventana Research Technology Innovation Award for its innovative approach to achieve total visibility across IT and business data, using big data and advanced analytics to help IT teams identify anomalies, improve customer experience, and increase security and compliance.David Menninger, Ventana Research Senior Vice President and Research Director
  • Companies that adopt modern infrastructures are learning that their IT operations generate huge amounts of potentially valuable data. But many traditional IT tools aren’t able to effectively scale so that businesses can efficiently retain and analyze that information. The result is a missed opportunity for enterprises to glean important business and IT insight from their operational data.Nancy Gohring, 451 Research Senior Analyst
  • Wikibon research shows that IT organizations routinely fall into the trap of relying on automation tied to specific products, each in control of its own data, which can severely limit operational visibility. It's time for companies to adopt approaches that increase business opportunities by applying operational data across platforms to multiple classes of hard problems.Peter Burris, Wikibon Chief Research Officer
  • Operational visibility is a tricky business. Having that level of data oversight really can make a difference in how IT can contribute to the top line. Contributing to the business – rather than just supporting the business – should be the goal of IT in terms of relevance in today's environment.Dr. Alea Fairchild, Blue Hill Research Entrepreneur-in-Residence
  • With rising complexity you need to make sense of data - operational analytics is the key.John Rakowski, Forrester Analyst and Advisor
  • IT analytics lets you manage this complexity by turning Big Data inward.Jean-Pierre Garbani, Forrester VP and Principal Analyst
  • As scale and complexity increase with companies moving to the cloud, to microservice architectures, and to transient containers, monitoring needs to go back to school for its Ph.D. to cope with this new generation of IT.Donnie Berkholz, Research Director, 451 Research
  • An application that makes it easier to keep data centers up and running could become the 'killer app' for Hadoop because as companies become more dependent on large-scale customer-facing apps, it’s critical that they be reliable and scale predictably. Donald Fischer, General Catalyst Venture Partner
  • The operational data explosion has sparked a sudden and significant increase in demand for IT operations analytics (ITOA) systems.Will Cappelli, Gartner Research VP