Frost & Sullivan Recognizes Rocana for Customer Service Excellence
SAN FRANCISCO, July 26, 2016 – Rocana has been named a winner in Omni-Channel Customer Experience by the Frost & Sullivan Customer Service Excellence Recognition Program 2016.
The program recognizes companies for excellence in customer service strategy and implementation, and incorporates current and future customer engagement capabilities in traditional and digital channels. Joining Rocana as winners in the Omni-Channel Customer Experience category are successful organizations such as Dick's Sporting Goods, Dollar Shave Club, and Vodafone Italia.
“This prestigious analyst recognition validates how Rocana is committed to delivering a superior white-glove customer experience that enables technologists to effortlessly achieve total operational visibility and lead digital transformation in their organizations,” said Rachel Taylor, Vice President of Operations at Rocana. “We are proud of our phenomenal customer success team that continuously delivers compelling value to our customers and further differentiates the Rocana experience every day.”
Digital transformation is a major strategic initiative for B2C and B2B organizations across industries. The Frost & Sullivan Research and Growth Consulting practices named Rocana as excelling in a key area leveraged by best-in-class brands that continue to raise the bar for highly personalized and effortless customer experiences. By recognizing companies like Rocana who are breaking new ground in customer service excellence, the program aims to create a forum for celebrating and sharing best practices in the world of customer service. Winners will also be honored at the annual Frost & Sullivan Customer Contact Executive MindXchange, held October 23-26, 2016 in Tucson, Ariz.
To learn more about Rocana’s customer-centric approach, read the blog post by Director of Customer Success Melissa Hueman: Why Analysts are Recognizing Rocana’s Passion for Customer Success.
About The Customer Service Excellence Recognition Program
The Customer Service Excellence Recognition Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of Customer Service. Honored recipients have demonstrated achievement in one or more of five categories: Omni-channel Customer Experience, Mobile Customer Care, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever in each category is identified.
All honorees will be celebrated and the top-scoring project in each category will be announced at the Customer Contact West: A Frost & Sullivan Executive MindXchange event, taking place October 23-26, 2016 at the JW Marriott Starr Pass in Tucson, Arizona.
For more information about the Customer Service Excellence Recognition Program, please go to www.frost.com/recognition.
About Frost & Sullivan
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Rocana gives technology leaders total operational visibility, eliminating the boundaries of legacy IT monitoring and empowering technologists to lead digital transformation. Rocana Ops captures and analyzes all data from all sources, keeping it online and available for instant and future access. By combining event data warehouse capabilities with advanced machine learning, Rocana Ops gives technologists the ability to see emerging issues anywhere in the environment, minimize security risks, and surface opportunities for innovation. Rocana was founded by big data veterans and is backed by proven digital leaders like Google Ventures (GV), Vinny Smith (Quest Software and Toba Capital), Paul Sagan (Akamai), Brian Smith (Google), and General Catalyst. Learn more at www.rocana.com.
Public Relations Manager, Rocana
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